01
Telegram identity or account mismatch
Get help when the Telegram account you are using does not match the account that completed the buyer journey.
SUPPORT & RECOVERY
Help when the path needs attention.
HelpBot is the support and recovery route for your Full Pass. It can review delivery, identity, payment-return, privacy, and community concerns without replacing the normal automated path.
HELPBOT
Start with HelpBot
Anyone can contact HelpBot with questions, including before purchase. For payment, delivery, or access recovery, use the Telegram account connected to your Full Pass whenever possible.
02
Payment return or cancellation
Get recovery guidance if you lose the payment-return page or need to check a payment state. Do not create another payment blindly.
03
Missing VIP access message
Get help if the separate VIP Channel or VIP Lounge access message needs attention after confirmed payment.
04
Join-request recovery
Get help when a destination join request needs review. Eligible requests follow the existing automatic approval path.
05
Existing Full Pass recovery
Get help returning to an existing Full Pass without treating support as a new purchase path.
06
Privacy or community reports
Send a privacy request or community report through the established support route.
HelpBot handles questions and recovery when the automated path needs attention. Response times may vary.
Contact HelpBot with any question. For recovery, use the Telegram account connected to your Full Pass whenever possible.